Email signatures for customer support
A help centre link, a status page and a review request in every support reply, with no pixel in a support thread.
Free for a month. No card needed.
The short answer
The agent's first name and photo, the team and company, a link to the help centre, and, once the issue is solved, a request for a rating or review. Avoid tracking pixels in support threads.
01
A first name and a photo make a support reply feel like a person answered, which changes how customers read it.
02
Most customers come back with a related question. A help centre icon in every reply answers some before they are asked.
03
There is no open tracking. Customers in a difficult moment are not being measured.
Questions
No. There is no tracking pixel in any signature. Clicks on your signature's own links are counted, and that can be switched off on your dashboard.
Your first month is free, with no card needed. After that it is £2.99 a month or £29.99 a year in the UK, €2.99 or €29.99 where the euro is the currency, and US$2.99 or US$29.99 everywhere else, with tax included, and you can cancel at any time.
Current Outlook plays the animation unless animation effects are switched off in Windows; older versions show the first frame. Every design starts on its finished frame, so either way they see a complete signature.
Each person makes their own signature for now. Shared team signatures, managed centrally, are not in the product yet, so a consistent look comes from everyone choosing the same design and colours.
A face, a help link and nothing watching the customer.
